Did you like digital transformation? You’ll love the sustainability impact revolution!

"If you liked the recent acceleration of digital transformation, raise your hand." I often use this question in opening my keynotes about transformation and innovation. Apart from my ex-colleagues in the Big Tech industry, loving the revenue growth associated with it, most established companies' business leaders did not. The reason is quite simple, it was … Continue reading Did you like digital transformation? You’ll love the sustainability impact revolution!

Sales & Marketing Alignment: It takes two to Tango! 1st Step: Markets change faster than Organizations

Sales and marketing teams can often disagree with each other, exist in silos, and miss crucial opportunities for collaboration to maximize how content and messages resonate with buyers. Through synergy and alignment between sales and marketing, companies can create more seamless experiences for their customers, from the 1st interaction throughout the entire customer journey. How-to … Continue reading Sales & Marketing Alignment: It takes two to Tango! 1st Step: Markets change faster than Organizations

DATA + AI = New CX Currency

Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

I do speak to a lot of marketers and CX practitioners around the globe about the fast pace of customer changes – which has been accelerated by COVID-19. Bring to it, technology and regulatory changes, and it certainly comes as an interesting time to be leading a deep transformation and make your business thrive in … Continue reading Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

Mobile is reordering tech industry and internet forever

traduction française ci-dessous Try to remember, back in 2010, we anticipated Mobile Internet would overtake fixed Internet by 2014. We actually entered the mobile era for some time already with 5.2B mobile phone users (73% population penetration) and 1.6B of these owning Smartphones, 789M laptop users, an astounding 440M tablet users to be compared to 743M Desktop users … Continue reading Mobile is reordering tech industry and internet forever

Week in review: Social Networking Bubble – Value of User Experience – Winston Churchill leadership lessons

Are We in a Social Networking Bubble? Coming back from the Bay Area, I can attest IT is on a roll again. The front stage vendors have changed and the topics making a lot of buzz are Big Data with Hadoop, Cloud Computing and PaaS with a heating battle accelerating, Mobility with a head to head … Continue reading Week in review: Social Networking Bubble – Value of User Experience – Winston Churchill leadership lessons