DATA + AI = New CX Currency

Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

I do speak to a lot of marketers and CX practitioners around the globe about the fast pace of customer changes – which has been accelerated by COVID-19. Bring to it, technology and regulatory changes, and it certainly comes as an interesting time to be leading a deep transformation and make your business thrive in … Continue reading Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

Mobile is reordering tech industry and internet forever

traduction française ci-dessous Try to remember, back in 2010, we anticipated Mobile Internet would overtake fixed Internet by 2014. We actually entered the mobile era for some time already with 5.2B mobile phone users (73% population penetration) and 1.6B of these owning Smartphones, 789M laptop users, an astounding 440M tablet users to be compared to 743M Desktop users … Continue reading Mobile is reordering tech industry and internet forever

Week in review: Social Networking Bubble – Value of User Experience – Winston Churchill leadership lessons

Are We in a Social Networking Bubble? Coming back from the Bay Area, I can attest IT is on a roll again. The front stage vendors have changed and the topics making a lot of buzz are Big Data with Hadoop, Cloud Computing and PaaS with a heating battle accelerating, Mobility with a head to head … Continue reading Week in review: Social Networking Bubble – Value of User Experience – Winston Churchill leadership lessons

Productivity Future Vision: do you like this future world?

You should take the time to review this video -- produced by Microsoft -- and immerse you in this future world we are presented here.  In the beginning I was attracted but after a while I felt a bit oppressed and I guess the absence of true emotions is the reason why. You never hear anyone speak … Continue reading Productivity Future Vision: do you like this future world?

Managing Customer Experience: the next big thing?

I am a big believer in management guru Peter Drucker saying "What gets measured gets managed". When it gets down to tracking a company's success, too many businesses tend to rely on market share, profitability, EPS growth or repeat purchases only. Don't take me wrong, you still need to track these down, but as one brilliant Berkeley … Continue reading Managing Customer Experience: the next big thing?