Dancing with Giants: How to Pivot from Startup to Industry Leader

The Genesis of a Company Key Strategies for Scaling Identifying Your Minimum Viable Segment (MVS) The Role of Pricing and Ecosystem Engagement Fostering Continuous Innovation and Customer Feedback Conclusion Introduction In the exhilarating journey from a spark of innovation to the establishment of a thriving company, entrepreneurs and innovators often face a formidable chasm: transitioning … Continue reading Dancing with Giants: How to Pivot from Startup to Industry Leader

BestBuy’s Incredible Turnaround: How Employee Engagement and Customer-Centricity Saved the Day while maintaining ESG commitments

Are you ready for an incredible story of how BestBuy turned around during the 2008 financial crisis and competed against Amazon? Hold on tight, because it's a wild ride. To illustrate how a retail brand can tackle the triple challenges of customer experience, employee engagement, and sustainable transformation, I'm often sharing the story of BestBuy … Continue reading BestBuy’s Incredible Turnaround: How Employee Engagement and Customer-Centricity Saved the Day while maintaining ESG commitments