Discover why being product-centric is a game of the past. This thought-provoking article uncovers how customer-centricity offers the winning strategy for businesses today, diving into key methods for understanding and meeting customer needs for sustainable success. Let's navigate the age of the customer together.
My Blog
Decoding ‘Factfulness’: Why We Misunderstand Our World & How It Misleads Our Actions
Do you know the actual state of our world? A powerful exposé of the misconceptions we harbor about our world, the book 'Factfulness' by Hans Rosling unravels ten inherent instincts that distort our perspective, affecting our strategies, investments, and actions. It challenges the outdated dichotomy of 'developed' and 'developing' countries and suggests a more nuanced understanding of global economic disparity. Let's dissect each instinct, from the Gap Instinct to the Urgency Instinct, using real-world examples. This post invites you to question your biases, rethink your worldview, and embark on a journey towards a more fact-based understanding of our complex global landscape.
McKinsey’s Wake-Up Call: 10 Shifts That Could Make or Break Your Business
In a rapidly evolving business world, is your organization prepared to navigate the future? McKinsey's recent 'State of Organizations' report unveils crucial insights into the transformations impacting businesses worldwide. With only half of organizations feeling ready for future shocks, the report highlights the urgency of agility, resilience, and leadership development. Dive into our analysis to uncover the strategies employed by successful 'beacon organizations,' the roadblocks hampering progress, and the game-changing role of AI and hybrid work models in shaping the future of organizations. Are you ready to adapt and thrive in this dynamic landscape?
The Three Revolutions that Will Define the Future of Business
The pandemic has accelerated the digital transformation of businesses, but that's just the beginning. Three revolutions are reshaping the way we do business, and companies that embrace them will be best positioned for success. Revolution #1: The Digital Transformation Digital technology has transformed nearly every aspect of our lives, from the way we shop to … Continue reading The Three Revolutions that Will Define the Future of Business
BestBuy’s Incredible Turnaround: How Employee Engagement and Customer-Centricity Saved the Day while maintaining ESG commitments
Are you ready for an incredible story of how BestBuy turned around during the 2008 financial crisis and competed against Amazon? Hold on tight, because it's a wild ride. To illustrate how a retail brand can tackle the triple challenges of customer experience, employee engagement, and sustainable transformation, I'm often sharing the story of BestBuy … Continue reading BestBuy’s Incredible Turnaround: How Employee Engagement and Customer-Centricity Saved the Day while maintaining ESG commitments
Overcoming resistance to change in business transformations using the formula DxVxF >R – SaaS as an example
Overcoming resistance to change in business transformations using the formula DxVxF >R - SaaS as an example
Happy Sustainable 2023 New Year
I want to thank all our customers and partners for a fantastic 2022. I've learned a lot from you, we enjoyed exciting times together.I'm wishing you a successful 2023, benefiting all stakeholders as People, Planet & Prosperity are to be reunited.Let's unlock our potential! #ESG #sustainability #customerexperience #b2bmarketing #storytelling #employeeengagement #publicspeaking
Emmanuel Obadia & Partners | Transform & Innovate 