- The analysis of qualitative and quantitative data from your website and the competition
- To drive a continual improvement of the online experience of your customers and prospects
- Which translates into your desired outcomes (online and offline)
Inc. concludes like this:
“Measuring online influence can be useful—and has potential to reinforce your social-media strategy (hey, it just feels cool when you get a high score)—particularly for growing brands looking to utilize technology to make their jobs easier and more effective. However, it’s not for everyone.” — Dave Smith, Inc.
“It’s not just the way organizations engage through social media that matters: the portrayal of a business brand in this space is affected by a range of factors.”
And the factors she lists
- Network & Tools – the tools and network you use say something about your brand
- Types of engagement
- Who’s making the update?
- Degree of integration with other offerings
- People your brand follows, friends and fans
preaching for an evolving approach.
At the end of the day, there is in my opinion no option for all of us to engage into measuring our brand’s influence online. We better get starting ASAP and make our plans on how to do it. This is what I am doing already for the brand I work for which faces an interesting challenge to do it with one voice globally. Your feedback and experiences are more than welcome on this blog.