“AI Agent bench” (service, prospecting, content, ops).
Emmanuel Obadia Customer Experience (CX), Marketing, Our Blog, Strategy, Leadership & Management

5 Surprising Truths About AI in CRM for SMBs (and a 30‑Day Pilot Plan)

AI in CRM isn’t a mega‑project. Here’s how SMBs get quick wins: data hygiene, task‑specific agents, and human moments that matter.

Emmanuel Obadia AI, Cloud Computing, Digital Transformation, Our Blog, SaaS, SaaS Business, Technology

The Death of SaaS as We Know It: How AI and Automation Are Rewriting the Playbook

The Death of SaaS as We Know It: How AI and Automation Are Rewriting the Playbook Are traditional SaaS models holding your business back? As companies face rising costs and rigid software systems, the future belongs to AI-driven automation and cross-platform workflows. Discover how AI agents, coupled with automation platforms like Workato, Make, and Clari, are reshaping business processes, from onboarding to customer support. These solutions offer the flexibility, customization, and intelligence needed to stay competitive in today’s fast-evolving marketplace. Read on to learn why businesses are transitioning from SaaS to smarter, automated solutions powered by OpenAI o1 and GPT-4o.