• Managing Customer Experience: the next big thing?

    I am a big believer in management guru Peter Drucker saying “What gets measured gets managed“. When it gets down to tracking a company’s success, too many businesses tend to rely on market share, profitability, EPS growth or repeat purchases only. Don’t take me wrong, you still need to track these down, but as one brilliant Berkeley… Read more

  • Tribute to Steve Jobs

    With its latest achievements, this is a lesson for all of us that passion and determination are leading to achievement. We all will connect the dots later ….Farewell Steve and thanks for everything. Read more

  • Emmanuel Obadia in a podcast (French)

    BFM : L’innovation en Europe et le secteur des logiciels 09 juillet 2011 Actualité : baromètre BVA/Syntec pour 01Business&Technologies.  GAEL SLIMAN, Directeur Général adjoint de BVA opinion,  BRUNO VANRYB, PDG d’Avanquest Software et président du Collège des « éditeurs de logiciels » du Syntec Numérique,  EMMANUEL OBADIA, Senior Vice President Enterprise Products chez Sage.  Coup… Read more

  • Online leads: do you act timely to respond?

    Reading an interesting research summary in HBR that I wanted to share. Whether you are a B2B or B2C company, the time taken to respond to prospects stimulus online can significantly change the ROI of your web presence. As this research shows, many firms are too slow to follow up on these leads. As HBR… Read more

  • Mobile megatrends 2011 (VisionMobile)

    Check out this SlideShare Presentation: Mobile megatrends 2011 (VisionMobile)http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mobilemegatrends2011visionmobile-110209095522-phpapp01&stripped_title=mobile-megatrends-2011-visionmobile&userName=andreasc View more presentations from VisionMobile. Read more

  • How to measure your brand’s online influence?

    Several tools are emerging to help you do this, and Inc. touched on this in an interesting post about it and even providing in their opinion the 11 best web analytics tools. They come back on how Web Analytics 2.0 is defined: The analysis of qualitative and quantitative data from your website and the competition To… Read more