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Customer equity to drive your marketing ROI
During my Lotus years, I’ve been given the opportunity to meet Mike Zisman our CEO at the time. One of his statement stayed with me since then: “The purpose of any enterprise is to acquire new customers and retain existing ones. Product an services are only a means to that end.” It sounded a bit Read more
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User-generated content spans interest across generations
User-generated content and other web 2.0 trends, one would think, are mostly driven by teenagers and young adults. On the contrary. Here is an interesting research lead by Harrison Group (an independent research services firm) conducted from February through March 2007, showing that both the old and young generations enjoy reading magazines and are receptive Read more
