Innovate and Transform Business Models with a Simple Framework based on Design Thinking

I notice when discussing with my clients and business leaders, a strong interest to use a simple framework in order to create or transform their businesses. Though several business blueprints do already exist, like Lean Startup, and the Business Model Canvas, IDEO has developed one of the best and simplest frameworks for business model innovation I … Continue reading Innovate and Transform Business Models with a Simple Framework based on Design Thinking

People, Planet and Prosperity for 2022

Looking back...Transformational - 2021 revealed my passion for people, innovation, technology and sustainable development as a purpose to better serve society. While leaving Oracle, this past year led me to help some entrepreneurs along with business leaders and their teams to unlock their true potential. Thanks to Design Thinking and newly acquired coaching skills, I was … Continue reading People, Planet and Prosperity for 2022

2021 Tech Trends and the Pandemic Impact on the business

https://www.youtube.com/watch?v=S0SVdnMTHn8 I was given to present last week to investment bankers, and wanted to share what I covered about 2021 Tech Trends and the impact of the COVID-19 Pandemic on the business adoption of tech innovations. I based this presentation on McKinsey's publications and research. I eluded to: Cloud (SaaS, PaaS, IaaS, DaaS), Artificial Intelligence … Continue reading 2021 Tech Trends and the Pandemic Impact on the business

DATA + AI = New CX Currency

Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

I do speak to a lot of marketers and CX practitioners around the globe about the fast pace of customer changes – which has been accelerated by COVID-19. Bring to it, technology and regulatory changes, and it certainly comes as an interesting time to be leading a deep transformation and make your business thrive in … Continue reading Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

Do you think you’re connected to your customers? Really? Do you think they agree? Let’s check…

When was the last time you heard in a strategic meeting some defining statement from your execs like: "We are customer-centric", "Every decision in this meeting should be made based on customer insight", "Customer First!", etc.? Feels good? Do you think your customers perceived any value out of it? Did you check? Do you capture … Continue reading Do you think you’re connected to your customers? Really? Do you think they agree? Let’s check…