2021 Tech Trends and the Pandemic Impact on the business

https://www.youtube.com/watch?v=S0SVdnMTHn8 I was given to present last week to investment bankers, and wanted to share what I covered about 2021 Tech Trends and the impact of the COVID-19 Pandemic on the business adoption of tech innovations. I based this presentation on McKinsey's publications and research. I eluded to: Cloud (SaaS, PaaS, IaaS, DaaS), Artificial Intelligence … Continue reading 2021 Tech Trends and the Pandemic Impact on the business

DATA + AI = New CX Currency

Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes

I do speak to a lot of marketers and CX practitioners around the globe about the fast pace of customer changes – which has been accelerated by COVID-19. Bring to it, technology and regulatory changes, and it certainly comes as an interesting time to be leading a deep transformation and make your business thrive in … Continue reading Data + AI is the new customer experience (CX) currency: adapting to the accelerating pace of customer changes